HVAC Engineering Manager
Location: Orange County, CA
About Us: We are a leading company in the HVAC industry, dedicated to providing top-notch solutions to our clients. We seek an Engineering Manager to lead our dynamic engineering and customer service teams.
Responsibilities
- Manage and lead the engineering and customer service departments, ensuring effective collaboration and high performance.
- Hire, recruit, and onboard new talent for the technical engineering department.
- Collaborate with outside sales teams and technical engineers to manage and review projects for bidding.
- Coordinate and oversee the efforts of customer service and Inside Engineers.
- Develop and implement internal and factory training programs for the engineering group.
- Manage unassigned account sales and support, including selections, proposals, orders, quality issues, and submittals.
- Provide backup support for engineering and outside sales efforts, such as selections, drawings, and literature.
- Prepare and deliver sales projection and project tracking reports for Manufacturer Regional Sales Managers.
- Handle project management for jobs the inside sales team needs to work on, including selections, proposals, and submittals.
- Track and follow up on bids and lost orders to ensure optimal business development.
- Maintain a comprehensive customer database, coordinating closely with the sales and engineering group.
- Serve as a vendor liaison, including vendor visits, training, and webinars.
- Collaborate with upper management to support business analysis, pricing strategies, and profitability assessments.
- Provide vendor support, including software training, sales support, and addressing warranty issues.
Qualifications
- Mechanical Engineering Degree preferred.
- Minimum of five years’ experience in the HVAC industry.
- Quick learning capabilities with the ability to become an expert on our business systems.
- Proficiency in Customer Relationship Management (CRM) software.
- Experience in warranty systems is a plus.
- Skills
- Strong leadership and team management abilities.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving capabilities.
- Attention to detail and high levels of organization.
- Ability to multitask and manage various projects simultaneously.