Job Title: HVAC Senior Service Coordinator
Location: San Jose, CA
Job Summary
We seek an experienced and highly organized HVAC Senior Service Coordinator to join our San Jose, CA team. This role is ideal for a professional with at least five years of experience in the commercial HVAC industry who is ready to coordinate complex service operations.
Key Responsibilities
Efficiently schedule, dispatch, and manage HVAC service technicians for commercial projects, ensuring timely and accurate service delivery.
Serve as the primary point of contact for clients, addressing service inquiries, scheduling requests, and resolving issues promptly and professionally.
Monitor and track service operations, including work orders, job progress, and technician performance, to ensure all services are completed on time and within budget.
Maintain detailed records of service calls, work orders, and customer communications, ensuring accuracy and compliance with industry standards.
Work closely with service managers, technicians, and other internal departments to optimize service delivery and improve customer satisfaction.
Qualifications
Minimum of five years of experience as a Service Coordinator or Dispatcher in the commercial HVAC industry.
Strong understanding of commercial HVAC systems, including experience with chillers, boilers, and building automation systems.
Proven track record of stable employment with a local focus in San Jose.
Familiarity with industry-related software such as Bluebeam, MS Project, and Autodesk.
Excellent verbal and written communication skills, with the ability to effectively interact with customers, technicians, and management.