Overview:
We are seeking a Mechanical Service Specialist to enhance the capabilities of our Service Team. The ideal candidate will possess a strong background in mechanical systems, demonstrating a commitment to high-level customer service, technical proficiency, and effective problem-solving. This role is perfect for someone who is organized, detail-oriented, and eager to contribute to both day-to-day operations and long-term project successes.
Responsibilities:
Deliver exceptional customer service to both internal and external clients, aligning with our core values and objectives.
Proactively communicate, plan, troubleshoot, and execute job assignments with precision and attention to detail.
Engage in continuous learning to maintain and enhance technical skills and knowledge.
Work diligently to ensure safety, identifying potential hazards and applying measures to minimize risks.
Coordinate effectively with the service dispatcher for scheduling and job planning, ensuring clear communication regarding job completion and any necessary follow-up actions.
Requirements:
Proven experience as a Service Technician in the mechanical, electrical, or plumbing (MEP) sectors, with a focus on troubleshooting and repair.
Strong commitment to safety practices and risk management.
Ability to manage time effectively, ensuring punctuality for appointments and clear communication with team members.
Demonstrated ability to maintain professional relationships with clients, offering timely responses and identifying opportunities for additional services.
Proficient in completing documentation and paperwork accurately and thoroughly.
Local and stable work history, reflecting a dedication to excellence in the field of mechanical services.
Preferred:
A proactive approach to problem-solving, capable of identifying issues and opportunities for improvement.
Professional demeanor, capable of earning new referrals and repeat business through expertise and customer satisfaction.
Commitment to mentoring and coaching the next generation of technicians.
This position offers a rewarding opportunity for a Mechanical Service Specialist to join a team committed to excellence and continuous improvement. It is an ideal role for someone looking to apply their technical skills in a dynamic environment, contributing to the success of our service operations and the satisfaction of our clients.