Title: Senior Service Coordinator/Dispatcher - Commercial HVAC
Location: Orange County, CA
Overview:
Join our dynamic team as a Senior Service Coordinator/Dispatcher in the commercial HVAC sector. We seek a dedicated individual who brings a wealth of service coordination and dispatching experience to our company. This full-time role is an excellent opportunity for someone passionate about the HVAC industry and eager to grow their career in a leadership position.
Responsibilities:
- Oversee and manage the dispatching of service technicians to various job sites, ensuring efficient and effective service delivery.
- Coordinate multiple client accounts, maintaining high service and client satisfaction.
- Lead the service dispatch team, fostering a collaborative and productive work environment.
- Develop and implement strategies to improve workflow and response times.
- Handle emergency service requests and prioritize tasks based on urgency and importance.
- Maintain clear and consistent communication with clients, technicians, and internal teams.
Requirements:
- Minimum of 5 years of experience in service coordination and dispatching within the commercial HVAC industry.
- Proven track record of managing multiple client accounts and leading a team.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Must be local to Orange County, with a stable work history.
Preferred Skill Sets:
- Advanced knowledge of HVAC systems and the commercial mechanical industry.
- Experience with service management software and tools.
- Ability to work under pressure in a fast-paced environment.
- Leadership skills with a focus on team development and problem-solving.
We offer a friendly and optimistic work environment where your expertise and passion for the commercial mechanical industry will be highly valued and instrumental in our continued success. Join us and contribute to our mission of providing exceptional service in the HVAC sector.