Service Coordinator - Mechanical Services
Location: Phoenix, AZ
Job Type: Full-time, Permanent
Summary: We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years of experience coordinating services. This position is crucial for managing and dispatching services effectively, ensuring operational excellence and customer satisfaction.
Key Responsibilities:
- Coordinate and dispatch technicians to service calls and project sites, ensuring efficient allocation of resources.
- Manage service schedules, respond to client inquiries, and provide timely updates to both customers and team members.
- Maintain and manage detailed records of service requests, dispatch activities, and communications.
- Work closely with service managers and team leaders to identify and resolve scheduling conflicts or other operational challenges.
- Ensure compliance with all company protocols and industry standards in service coordination.
- Provide exceptional customer service, acting as a key point of contact for client interactions.
- Assist in the development and improvement of dispatch and service coordination procedures.
Qualifications:
- Minimum of three years of experience in a service coordination or dispatch role within the commercial mechanical contracting industry.
- Demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong organizational skills with a keen attention to detail.
- Excellent communication skills, capable of effectively interacting with clients, technicians, and management.
- Local candidate with a stable and verifiable work history.
- Proficient in using industry-standard software for service management and dispatch.