Location: Union City, CA
Job Summary:
We are seeking a highly organized and customer-focused Commercial HVAC Service Coordinator to join our team in Union City, CA. The ideal candidate will have experience coordinating service requests, working closely with service technicians, and collaborating with facilities managers. If you excel in a fast-paced environment, possess excellent communication skills, and have a strong background in managing HVAC service requests, we invite you to apply for this critical role.
Responsibilities:
- Receive and process commercial HVAC service maintenance requests from facilities managers and clients.
- Coordinate and schedule service appointments with service technicians and clients.
- Communicate effectively with clients, technicians, and facilities managers to ensure timely and accurate service delivery.
- Prioritize and dispatch service technicians for both routine maintenance and emergency service calls.
- Monitor service progress and maintain communication with all stakeholders.
- Track and manage service technician schedules and workloads.
- Provide exceptional customer service by addressing client inquiries and concerns.
- Ensure accurate documentation of service requests and activities.
- Collaborate with the service team to optimize efficiency and customer satisfaction.
Qualifications:
- Proven experience in coordinating commercial HVAC service maintenance requests.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Familiarity with HVAC systems, terminology, and service procedures.
- Ability to prioritize and manage multiple tasks simultaneously.
- Proficient in using scheduling and dispatching software.
- Knowledge of facilities management practices is a plus.
- Local candidates in Union City, CA.
Preferred Experience:
- Previous experience working with service technicians and facilities managers.
- Understanding of emergency service response protocols.
- Familiarity with HVAC maintenance and repair processes.
- Customer service-oriented with a proactive approach to problem-solving.