Summary: We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years of experience coordinating services. This position is crucial for managing and dispatching services effectively, ensuring operational excellence and customer satisfaction.
Key Responsibilities:
Coordinate and dispatch technicians to service calls and project sites, ensuring efficient allocation of resources.
Manage service schedules, respond to client inquiries, and provide timely updates to both customers and team members.
Maintain and manage detailed records of service requests, dispatch activities, and communications.
Work closely with service managers and team leaders to identify and resolve scheduling conflicts or other operational challenges.
Ensure compliance with all company protocols and industry standards in service coordination.
Provide exceptional customer service, acting as a key point of contact for client interactions.
Assist in the development and improvement of dispatch and service coordination procedures.
Qualifications:
Minimum of three years of experience in a service coordination or dispatch role within the commercial mechanical contracting industry.
Demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment.
Strong organizational skills with a keen attention to detail.
Excellent communication skills, capable of effectively interacting with clients, technicians, and management.
Local candidate with a stable and verifiable work history.
Proficient in using industry-standard software for service management and dispatch.