Location: Phoenix, AZ
Job Summary:
We are seeking a highly experienced and motivated Commercial HVAC Service Director to lead our HVAC service operations in Phoenix, AZ. The ideal candidate should bring extensive knowledge of commercial HVAC systems, proven leadership skills, and a track record of successfully managing service teams.
Responsibilities:
- Service Operations Leadership: Oversee and lead the entire commercial HVAC service operations, ensuring efficiency, quality, and customer satisfaction.
- Team Management: Manage and mentor service technicians, coordinators, and support staff, fostering a collaborative and high-performance team culture.
- Client Relationship Management: Build and maintain strong relationships with clients, addressing their HVAC service needs and ensuring satisfaction.
- Service Agreements: Develop and implement service agreements, ensuring contractual compliance and delivering exceptional service.
- Budget Oversight: Manage the service department budget, including expenses, resource allocation, and cost-saving measures.
- Quality Assurance: Implement and maintain quality assurance processes to ensure the highest standards of service delivery.
- Technical Expertise: Provide technical expertise and guidance to service teams, troubleshooting complex HVAC issues when necessary.
- Safety Compliance: Ensure all service operations adhere to safety regulations and standards.
Qualifications:
- Local Residency: Based in Phoenix, AZ.
- Experience: Extensive experience in commercial HVAC service operations with a proven track record in a leadership role.
- Education: Bachelor's degree in Mechanical Engineering, HVAC/R, or a related field (preferred).
- Technical Knowledge: In-depth knowledge of commercial HVAC systems, controls, and emerging technologies.
- Leadership Skills: Strong leadership and management skills, with the ability to inspire and lead a diverse team.
- Customer Focus: Excellent customer relationship management skills with a focus on delivering exceptional service.
- Budget Management: Experience in managing budgets, expenses, and financial aspects of service operations.
- Safety Leadership: Demonstrated commitment to safety and ensuring compliance with industry regulations.