Commercial Building Automation Controls Account Manager/Customer Service – Seattle, WA
About Us
We are a well-established company specializing in Building Automation Controls for commercial environments. Located in Seattle, WA, we focus on delivering high-quality automation solutions that enhance operational efficiency and customer satisfaction. We are looking for a committed Commercial Building Automation Controls Account Manager/Customer Service professional to join our team and manage key accounts while delivering exceptional customer service.
Position Summary
The Account Manager/Customer Service role is pivotal in sustaining and growing our customer relationships. You will manage key accounts, handle customer inquiries, and ensure the utmost satisfaction of our clients in the commercial building automation controls sector.
Responsibilities
- Manage and maintain relationships with key commercial accounts.
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing technical support.
- Collaborate closely with the sales and engineering teams to tailor solutions to customer needs.
- Ensure customer satisfaction by understanding their requirements and coordinating internally to meet or exceed those needs.
- Track and document interactions with customers and provide regular reports to management.
- Keep up-to-date with product developments and industry trends to provide informed support.
Qualifications
- A minimum of 3 years of customer support and account management experience in the commercial mechanical or building automation industry.
- Strong communication and interpersonal skills.
- Demonstrable ability to manage multiple accounts and priorities.
- Customer-centric mindset, with a focus on problem-solving and relationship-building.
- A stable work history is required.
- Must be local to the Seattle area.