HVAC Service Coordinator

Location San Jose
Discipline: HVAC
Contact name: Eric Dickerson

Contact email: eric@gulfstreamsp.com
Job ref: 6631
Published: 8 months ago

Job Title: HVAC Service Coordinator

Location: San Jose, CA

Company Overview: 

We are a leading provider of commercial HVAC solutions, servicing a diverse range of clients in and around San Jose, CA. We pride ourselves on delivering exceptional service and efficient, innovative, and sustainable solutions. We seek a highly organized and experienced HVAC Service Coordinator to join our dynamic team. This position requires a local candidate with a stable work history and substantial experience in commercial service coordination.

Responsibilities:

  • Efficiently coordinate and schedule service calls and maintenance visits for commercial HVAC systems, ensuring optimal utilization of resources and high levels of customer satisfaction.
  • Assign and dispatch service technicians to appropriate locations, considering the urgency of service calls, technician availability, and expertise.
  • Monitor the status and outcomes of dispatched service calls, adjusting schedules to accommodate urgent requests or unforeseen issues.
  • Assist in preparing and processing service invoices, work orders, and related documentation, ensuring accuracy and timeliness.
  • Develop and maintain positive relationships with clients, identifying and addressing their needs and expectations and ensuring high satisfaction and loyalty.
  • Handle client complaints and issues professionally and efficiently, escalating them as necessary to ensure resolution.

Qualifications:

  1. Must be local to San Jose, CA.
  2. Minimum 5+ years of experience in commercial service coordinating.
  3. Demonstrable stable work history.
  4. Strong organizational and multitasking skills.
  5. Exceptional customer service and communication skills.
  6. High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.