Location: San Francisco, CA
Job Summary:
We are seeking a skilled Commercial HVAC Service Coordinator to join our team in beautiful San Francisco, CA. The ideal candidate will have a strong background in coordinating and collaborating with service technicians and facilities managers, particularly in managing maintenance and emergency service maintenance requests for commercial HVAC systems.
Responsibilities:
- Receive and manage maintenance and emergency service requests from facilities managers, clients, and technicians.
- Coordinate and schedule service technicians for maintenance, repairs, and emergency service calls, ensuring efficient use of resources and timely response to client needs.
- Prioritize service appointments based on the urgency of requests and technician availability.
- Maintain clear and efficient communication with service technicians, providing detailed work orders and instructions for each service call.
- Monitor technician progress, ensuring timely arrivals and completion of service tasks.
- Keep comprehensive records of service appointments, including work performed, time spent, and materials used.
- Address service-related issues or changes to the schedule promptly and professionally.
- Collaborate with facilities managers and clients to provide updates, resolve issues, and maintain high levels of satisfaction with service quality.
- Assist in managing inventory of spare parts, tools, and equipment to support service technician needs.
Qualifications:
- Proven experience in coordinating and collaborating with service technicians, particularly in a commercial HVAC service context.
- Strong knowledge of HVAC systems, industry terminology, and maintenance procedures is a plus.
- Exceptional organizational skills with the ability to manage multiple service requests and appointments concurrently.
- Excellent communication and interpersonal skills for effective interaction with technicians, facilities managers, and clients.
- Problem-solving abilities and adaptability to handle unexpected situations and changes in scheduling.
- Proficiency in service management software and dispatching systems.
- Dedication to delivering top-notch customer service and ensuring high-quality service standards.
If you have experience in coordinating and working closely with service technicians and facilities managers in the management of maintenance and emergency service requests for commercial HVAC systems, we encourage you to apply for the position of Commercial HVAC Service Coordinator.