Job City: Riverside, CA
Role Overview:
Reporting to the Service Coordination Manager, this role involves coordinating both routine maintenance and emergency service requests by collaborating closely with service technicians and facilities managers.
Key Responsibilities:
- Service Coordination: Manage HVAC service requests from initiation to completion, ensuring timely response and resolution.
- Communication: Act as the primary point of contact for service technicians and facilities managers, ensuring clear and timely communication.
- Scheduling: Coordinate and schedule service appointments for both routine maintenance and emergency requests, optimizing technician schedules.
- Resource Allocation: Allocate appropriate resources, including service technicians and equipment, for prompt and efficient service delivery.
- Documentation: Maintain accurate and up-to-date records of service requests, schedules, and completed work.
- Problem Resolution: Collaborate with service technicians to address challenges and obstacles during service delivery, ensuring prompt resolution.
- Customer Satisfaction: Ensure high customer satisfaction by providing excellent service coordination and addressing customer inquiries and concerns.
Qualifications:
- Experience: Minimum of 3 years in HVAC service coordination, preferably in a senior role.
- Industry Knowledge: Solid understanding of HVAC systems and maintenance processes, with familiarity in service technician workflows.
- Communication Skills: Excellent written and verbal communication skills, enabling effective interaction with service technicians, facilities managers, and customers.
- Organizational Skills: Strong organizational and multitasking abilities to handle multiple service requests simultaneously.
- Problem-Solving: Proven ability to troubleshoot and efficiently resolve service-related issues.
- Team Collaboration: Effective collaboration with service technicians, facilities managers, and other team members for seamless service delivery.